Digital Membership Card FAQs

Starting the summer of 2024, East Tennessee Historical Society (ETHS) will offer digital membership cards, which can be downloaded and saved to your smartphone.

Q. What are digital membership cards?
A. Starting the summer of 2024, East Tennessee Historical Society (ETHS) will offer digital membership cards, which can be downloaded and saved to your smartphone. Going digital means you never have to worry about forgetting your membership card, in addition to being more environmentally friendly and helping to reduce administrative costs. After joining or renewing your ETHS membership, you will receive an email within a week with a link to download your card. Please note: Digital membership cards are currently only available for new or renewing members.

Q. How do I add the membership card to my iPhone?
A. Access the email from your smartphone and click the “Download” button, then click “Add to Wallet” and “Add.” The card will automatically go to your iPhone’s Apple Wallet. It can be accessed in Wallet at any time.

Q. How do I add the membership card to my Android phone?
A. Android users need to download Wallet Passes from Google Play. After you have the app, access the email from your smartphone and click “Download” in the membership email, and the card will automatically go to your Wallet Passes app, where it can be accessed at any time.

Q. I’d prefer not to use this digital membership card, what should I do?
A. Please contact us at [email protected] or 865.215.8825 to request a physical card.

Q. I don’t have a mobile phone, what can I do?
A. Please contact us at [email protected] or 865.215.8825 to request a physical card.

Q. I have a question about my membership benefits.
A. Please contact us at [email protected] or 865.215.8825.

Q. My name is spelled wrong/membership level is incorrect.
A. Please contact us at [email protected] or 865.215.8825 to update your membership records.

Q. My family member is on this membership account also, how can she/he receive the card?
​A. Android – Navigate to the back of the card (tap on the small “i” on the front) and use the “Share Pass” button to send the card to your secondary member.

iOS – Navigate to the back of the card (tap on the “…” button on the front), then tap on the share icon at the top right to send the card to your secondary member.  If you are an iOS user, you will find the share icon at the top right on the back of the card.

Q. I downloaded my card but I can’t find it.

A. If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there–it may be hiding!). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.

Join or Renew

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History Happy Hour (H3) Membership

An East Tennessee Historical Society membership created for fun people like you!

Ways to Donate

Support from people like you helps ETHS fulfill its mission to preserve, interpret, and promote the history of East Tennessee.